Resume

Summary

I have always had a great affinity for solving problems, creating, and anything new in tech. I started learning to code my freshman year of college. Now I’m familiar with a variety of programming languages, including Python, HTML, and C++. I am always eager to learn new skills and contribute to innovation.

experience

General Manager : The UPS Store 3452 ........................................................................................... Apr 2018 - Aug 2021

• More than 3 years of experience in general and technical project management, product marketing, and Design Thinking concepts.
• Created business cards, flyers, and posters for businesses ranging across a multitude of niches.
• Ensured secure digital data control and organization by implementing cloud storage management protocols.
• Provided system administration-related solutions for various project and operational needs.
• Leveraged knowledge in Adobe Photoshop and Illustrator.

GBS Engineering intern : UPS ....................................................................................................... Aug 2021 - Present

• Identified possible process improvements in a technical call center operations environment, applied machine learning concepts to evaluate existing processes and identified opportunities to reduce task completion time.
• Developed tactics to streamline processes with a focus on cost savings and improved customer experience.
• Facilitated the integration of tools such as Git, Vscode, and Terminal scripting.
• Implemented Python programs to automate time-consuming tasks thus increasing productivity by 45%.
• Collaborated with multiple departments to ensure development encompassed a wide variety of needs using Agile principles.